Frequently Asked Questions

Welcome to Fit Property's guide to property lettings, maintenance and pro management services. We believe in keeping it simple so that you can spend more of your time on the things in life that really matter to you, and leave the rest to us.

If you can't find what you're looking for below, then please give us a call or send us an email asap!

Students

Common questions and answers about our student property lettings and maintenance services in Sheffield.

  1. 1Can you drive me to the properties I am viewing?

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    Yes, if you’d like us to drive you to the properties you’re viewing, we’re happy to do this.

  2. 2How do I book a viewing?

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    Call the office on 0114 212 5773 or simply click ‘Arrange a Viewing’ on any of our properties. 

  3. 3Does everyone from our group need to attend the viewing?

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    It would make it a lot more beneficial if everyone could attend a viewing at the same time. However, we will book viewings if at least half of the group can attend.

  4. 4How many properties can I view in one appointment?

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    You can view up to 3 properties in any one appointment. If you’d like to see more, please speak to a member of our team.

  1. 1What do I do if I'm not in Sheffield?

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    If you are not able to get to our office, all the paperwork can be completed by email and the tenancy agreement can be signed digitally via DocuSign. Application fees can be paid over the phone.

  2. 2What does the application fee cover?

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    The application fee covers our cost of processing your application, referencing, credit checks, preparing the tenancy and guarantor agreement and any administration related to the signing.

  3. 3Do I need a Guarantor?

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    If you choose to pay your rent in instalments, you will require a UK based Guarantor. You do not need a guarantor if you choose to pay all your rent in advance.

  4. 4Can I see a copy of the contract before signing?

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    You can download a copy of the contract below

  5. 5How do I reserve and sign for a property?

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    Once you’ve found a property you like, you can reserve it for up to 7 days to allow all your group to complete the paperwork. We require application fees from at least half of your group to reserve your property. Application fees are non refundable. All application fees and paperwork must be completed and returned within 7 days.

  1. 1How much deposit do I need to pay?

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    This varies depending on the property you are signing for, the deposit amount for each property is indicated on our website.

  2. 2What dates are the rent payments?

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    We generally arrange your rent payments around your student loan dates and take 4 payments throughout the course of the tenancy. If you would like to pay your rent monthly or up front then please speak to a member of our team. Exceptions can be made in certain circumstances.

  3. 3What if I am not able to pay?

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    Please call us 0114 272 5773, we’ll be happy to discuss a manageable payment plan with you.

  4. 4Is my deposit protected?

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    If you are moving into a managed property, your deposit will be protected with the Deposit Protection Service. Once you have paid your deposit, you will receive confirmation from the relevant Deposit Scheme by email within 28 days. You must keep this email as it contains important information that you’ll need to get your deposit back. Alternatively, your landlord may protect your deposit if you are living in a property that Fit Property does not manage. Either way, we will advise you at the point of viewing the property. 

  5. 5How do I pay?

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    We collect rent by standing order. You simply need to complete a standing order mandate and hand it into your bank. They will then set up the payment instuction. Alternatively, we will provide account details for you to pay via bank transfer.

  6. 6Can my parents pay my rent?

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    Yes, they simply need to complete a standing order mandate or set up payments via online banking.

  1. 1How long will the repair take?

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    We aim to resolve all maintenance issues as soon as possible. If for any reason a maintenance issue takes longer to resolve, one of our team will update you and your housemates.  

  2. 2How do I report maintenance?

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    We kindly ask that all maintenance issues are reported via our "Property app" this will be discussed at your move in appointment. Alternatively, we ask that you email your designated propety manager with the details of the repair. If your maintenance issue is an emergency please call the office on 0114 2725773. If the emergency occurs out of office hours please visit www.fitproperty.com/emergency for more information. 

  1. 1Do I have to move in on the day my tenancy starts?

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    No, you can move in on any day after the start date on your tenancy agreement. Subject to availability of move in appointments.

  2. 2What happens at the move in appointment?

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    There are a few documents we will need you to sign, including a full inventory for the property and you will be issued with the keys and a move in pack.

  3. 3How do I get my keys?

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    If you are moving into a property managed by Fit Property, you will need to book a move in appointment by calling the office on 0114 212 5773. The move in appointment will take place at the Fit Property office and we ask that at least 2 of your group attend. If you are moving into a property that your landlord manages, their contact details will be provided for you to contact them direct and arrange key collection. 

  1. 1How much is the application fee?

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    We don't charge for previous landlord references or drawing up tenancy agreements, and if you are a student we don't charge extra for guarantor references. Our application fee should you wish to sign for a property with us is £97 **£1 of this is donated to The Sheffield Children's Hospital** there are no other hidden fees to pay.

Still have a question?

Call us: 0114 272 5773

Tenants

Common questions and answers about our tenant property lettings and maintenance services in Sheffield.

  1. 1How do I book a viewing?

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    Call the office, 0114 212 5773 or simply click Arrange a Viewing on any of our properties.

  1. 1How do I reserve and sign for a property?

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    Once you’ve found a property you like and paid the application fee, the property will be taken off the market. The application will then be processed.

  2. 2What do I do if I'm not in Sheffield?

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    If you are not able to get into our office, all the paperwork can be completed by email and the tenancy agreement can be signed digitally via DocuSign. Application fees can be paid over the phone.

  3. 3What does the application fee cover?

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    The application fee covers our cost of processing your application, referencing, credit checks, preparing the tenancy and guarantor agreement and any administration related to the signing.

  4. 4Do I need a Credit Check?

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    Referencing for a property is outsourced to a company called Van Mildert. An affordability check will be done and if necessary an employment reference will be requested.

  5. 5Can I see a copy of the contract before signing?

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    You can download a copy of the contract below

  6. 6How do I book a viewing?

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    Call the office on 0114 212 5773 or simply click ‘Arrange a Viewing’ on any of our properties. 

  1. 1How much deposit do I need to pay?

    Show the answer to this FAQ

    This varies depending on the property you are signing for, the deposit amount for each property is indicated on our website.

  2. 2What dates are the rent payments?

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    We collect rent on the 1st of every month.

  3. 3What if I am not able to pay?

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    Please call us 0114 272 5773, we’ll be happy to discuss a manageable payment plan with you.

  4. 4How do I pay?

    Show the answer to this FAQ

    We collect rent by standing order. You simply need to complete a standing order mandate and hand it into your bank. They will then set up the payment instuction.  

  5. 5Is my deposit protected?

    Show the answer to this FAQ

    If you are moving into a managed property, your deposit will be protected with the Deposit Protection Service. Once you have paid your deposit, you will receive confirmation from the relevant Deposit Scheme by email within 28 days. You must keep this email as it contains important information that you’ll need to get your deposit back. Alternatively, your landlord may protect your deposit if you are living in a property that Fit Property does not manage. Either way, we will advise you at the point of viewing the property. 

  1. 1Do I have to move in on the day my tenancy starts?

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    No, you can move in on any day after the start date on your tenancy agreement. Subject to availability of move in appointments.

  2. 2What happens at the move in appointment?

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    There are a few documents we will need you to sign, including a full inventory for the property and you will be issued with the keys and a move in pack. If you have any questions about the property this would be an ideal opportunity.

  3. 3How do I get my keys?

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    Once the referencing process and all the paperwork has been successfully completed, one of the team will contact you to discuss the next steps. If you are moving into a property managed by Fit Property, we will book a move in appointment. The appointment will take place at the Fit Property office. If you are moving into a property that your landlord manages, their contact details will be provided for you to contact them direct and arrange key collection. 

  1. 1How long will the repair take?

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    We aim to resolve all maintenance issues as soon as possible. If for any reason a maintenance issue takes longer to resolve, one of our team will update you and your housemates.  

  2. 2How do I report maintenance?

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    We kindly ask that all maintenance issues are reported via our "Property app" this will be discussed at your move in appointment. Alternatively, we ask that you email your designated propety manager with the details of the repair. If your maintenance issue is an emergency please call the office on 0114 2725773. If the emergency occurs out of office hours please visit www.fitproperty.com/emergency for more information. 

  1. 1How much is the application fee?

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    We don't charge for previous landlord references or drawing up tenancy agreements. Our professional application fee is £250. **If a guarantor has to be added at a later stage, there is an additional charge of £35 per guarantor** there are no other hidden fees to pay.

Still have a question?

Call us: 0114 272 5773

Landlords

Common questions and answers about property lettings and our pro management services in Sheffield.

  1. 1How can I arrange a valuation?

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    At Fit Property we are always looking to take on new professional properties. We would be happy to visit you at your property to give a full rental evaluation and discuss the services we offer. This can be arranged via our website or by calling the office on 0114 2725773.

  2. 2What happens next?

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    After the valuation, providing you are happy with the services we offer, we will arrange to take marketing photos of your property. We will need to gather certain information about the property and present you with our terms of business.  

  3. 3How do I know how much rent to charge?

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    We will assess the potential rental value in current market conditions and recommend the type of tenant that would be most suitable for the property. We will also agree with you the terms on which the property will be marketed, including any restrictions.

  1. 1How do I improve the chances of letting out my property?

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    Properties should be; clean, decorated before they look tired, preferably in light neutral tones. Decent floor coverings are a must. Vacant properties without curtains, light fittings, adequate power points and smoke alarms indicate an uncaring landlord, who will only attract uncaring tenants. Fit Property use our distinctive branding, combined with a variety of marketing tools to attract quality tenants to your property, fast.

  2. 2How do I book a viewing?

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    Call the office on 0114 212 5773 or simply click ‘Arrange a Viewing’ on any of our properties. 

  3. 3How will you market my property?

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    All our properties are marketed on our website. We also advertise our portfolio on Rightmove, Zoopla & Prime Location. For our student market we also advertise on Rightmove students, Student Pads, accommodation for students and easy roommate.

  1. 1What services do you offer?

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    Fit Property offers two different services, Let Only and Full Management.

  2. 2Let Only

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    If you simply want our help to find new tenants and deal with the front end paperwork, but are happy to take on the responsibility of being a full time landlord, then our Let Only service maybe for you.

  3. 3Full Management

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    Our comprehensive property management service covers every aspect of property letting, including finding tenants, referencing, signing tenancy agreements, inventories, inspections, collecting rent and carrying out maintenance. Allowing you to do what you want, when you want, safe in the knowledge that your property is looked after and is achieving its maximum potential.

  1. 1What is an inventory?

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    It is a list detailing every item contained within a rental property and the condition each listed item is in, usually checked by all parties on the day the tenant moves in and signed by all parties. Fit Property can provide a comprehensive inventory service for landlords.

    The inventory is a vitally important document as without one it can be very difficult to win disputes with tenants should items be damaged over the course of a tenancy. If you cannot prove that an item has been damaged to the Deposit Protection Service by using a signed and dated inventory they will normally find in favor of the tenant and you will have to foot the bill to repair said items.

  2. 2What do I do about a deposit?

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    We collect a security deposit from the tenant as cleared funds before the Tenancy Agreement is signed and register the deposit with an approved Tenancy Deposit Scheme if applicable (Tenancy Deposit Schemes do not currently operate in Scotland or northern Ireland).

  3. 3Who is responsible for the TV licence, the tenant or the landlord?

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    It is both the landlord and tenant's responsibility to ensure that the address has a valid TV licence. However the responsibility on who has to pay for the licence is usually stated in the Tenancy Agreement. However if the landlord provides a television with the property then they would be expected to pay for the TV licence, particularly in any communal areas.

  4. 4I want to let out my property; do I need to tell the mortgage lender?

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    Yes, you must obtain permission from your mortgage lender and inform us of any special conditions that they impose. 

    We can discuss the details of this at a property valuation and offer frank advice on how best to proceed. 

  5. 5Do I need an Energy Performance Certificate (EPC)?

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    From 1st October 2008, all rental properties with a new tenancy in England and Wales are required to have an Energy Performance Certificate (EPC).

  6. 6If I let out a property do I have to provide the tenant with any furniture?

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    No, you can let out your property; fully furnished, partly furnished or unfurnished. However when deciding whether to provide furniture with a property or not consider the type of tenant you are targeting and what their needs are likely to be. It is also important to note the condition of the furniture provided in the inventory.

  7. 7How do I know I am getting a good tenant?

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    We conduct identity and residency checks on all applicants. We also obtain a credit reference and take up employer and current landlord references. For applicants who have a clean credit history but who are financially weak for the rental commitment we either ask for a guarantor or obtain full settlement of rent in advance for the tenancy term.

  8. 8What happens about insurance when I let out a property?

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    It is a good idea for the landlord to have insurance on the property and for any contents, such as furniture and white goods they have provided in the property. Tenants are responsible for insuring their own contents left in the property (however it is a good idea to state this in the tenancy agreement).

    You should also have dedicated Landlords Buildings/Contents insurance in place as your standard home insurance policy may not cover you while you are renting the property out.

  9. 9Does a landlord need to pay tax?

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    All Landlords could be liable to pay tax on their rental income whether UK based or overseas. Further information can be found on the Inland Revenue’s website www.hmrc.gov.uk/index.htm

  10. 10Who has to pay the council tax on the property?

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    A tenant is responsible for the payment of council tax during the period of the tenancy (as long as this is stated in the Tenancy Agreement). However when the property is vacant the landlord or homeowner is responsible for paying the council tax. Please note if the property is tenanted by students,  the property will be exempt from council tax. 

  1. 1How much do you charge in fees?

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    If you would like Fit Property to market your property you will be pleased to know that we do not charge a start up fee. We charge nothing at all until we find a tenant or group of tenants for you. For our fully managed service we charge 12% (Including VAT) of the rents that we collect on your behalf. We will have found your tenants because we erect our eye catching "To Let" board at your property, advertise on Rightmove and Zoopla as well as advertising on our brand new website. No let, no fee. 

    We also offer a "Let Only" service which would cover marketing your property, conducting viewings and successfully signing up new tenants. If you have a student property, our let only fee is £144 per tenant (Inclusive of VAT) or 9% (7.5% + VAT) of your anticipated rent from your professional occupied property. 

     

Still have a question?

Call us: 0114 272 5773